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Online Casino Complaints. - casumo casino complaints department hoursDo is a loss in gambling, think again.
Our casino complaints service is available free for our players. We do our best to mediate between players and online casinos.
Our Alternative Dispute Resolution official holds Associate level membership with the Chartered Institute of Arbitrators.
The only people that will be able to view a complaint that is currently being dealt with are site staff, the customer who lodged the complaint and the casino rep who is helping to resolve the complaint.
This is to ensure privacy during the mediation which is more conducive to successful resolution. Complaints that have been closed can be found beneath this and are open for everyone to read.
This insight allows up to provide you with reliable and well informed information on the best online casinos. We also provide informed opinions on new online casinos ensuring that our readers are informed how about how the licenses that have opened new properties have treated players in the past.
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Rate it! Get My Bonus Review. Home Guides Online Casino Gambling Guides How to File a Complaint Filing a complaint against an online casino is a serious and difficult process As such, it may be discarded or even reach serious legal consequences - the process is very bureaucratic, as with most complaints filed against businesses.
Topics Addressed Finding the authorities Verifying what is and isn't a legitimate complaint Obtaining a complaint form Filling in the complain form Receiving a reply Previously Required Knowledge To save you the time and effort of complaining about something illegitimate, it would be very helpful to read the online casino in question's terms and conditions, and privacy statement.
Tips It may take several weeks, or even months, beforeyou receive a reply regarding your complaint, if at all. If your complaint is related to terms and conditions then read the relevant parts and have them in front of you when you start the conversation.
Record ALL correspondence — if is best practice in this instance to communicate on email so you have a good record of what was said, and where it was said.
If your conversation is on Live Chat, then download the transcript at the end of the dialogue. Screengrabs of disputed transactions, gaming or cashier, will always help your case.
If you remember at the time, make sure you get one. Getting angry will not help your cause, and appearing hot-headed and rash may not help your case should it escalate further.
Step Two — Alternate Dispute Resolution In the event that your complaint is rejected, if you wish to pursue your dispute further, then you can raise it with an Alternate Dispute Resolution body ADR.
Every online casino licensed in the UK must appoint an ADR from an approved list published on the UK Gambling Commission website Using an ADR is a free service.
For slot sites, the most common ADR Providers are these. Independent Betting Adjudication Service IBAS IBAS is another independent service that will adjudicate where a dispute arises between a player and an operator.
Step Three — Other Organisations to Take Your Complaint To If you wish you can make a complaint against a casino to any of these bodies.
If your complaint is upheld then the advertisement must either be removed or changed. UK Gambling Commission The UK Gambling Commission issues licenses to operators who wish to take bets from UK-based customers.
Step Four — Newspapers, TV and Social Media In the event that you cannot resolve your complaint with your online casino, or the appointed ADR, a final resort could be to raise your complaint through the press or social media.
Casino Complaints Forums There are some really good player forums in the casino industry that you can use when you feel that you have not been treated fairly.
The POGG — The Players Online Gambling Guide The POGG is an online gambling portal that specialises in thorough and high quality reviews of online casinos.
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